Crank Technologies, Inc.

Privacy Policy
Last updated: January 2026
Crank Technologies, Inc. (“Crank,” “we,” “us,” or “our”) operates the Crank mobile application and the website located at crank.social (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service.
By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.1. Eligibility
The Service is intended for individuals 17 years of age or older. We do not knowingly collect personal information from anyone under 17. If you believe a user under 17 has provided personal information to us, please contact us at [email protected] and we will take reasonable steps to delete it.2. Information We Collect
We collect information you provide directly, information collected automatically when you use the Service, and information from third parties in connection with authentication.
2.1 Information You Provide
Account and Profile Information
Email address (including school domain, if applicable)
Username / display name
Profile photo and profile details you choose to provide
Authentication information necessary to access your account (passwords are handled securely by our authentication provider; we do not store passwords in plain text)
University and Community Information
University affiliation (for example, based on email domain and/or selected campus)
Eligibility or verification signals used to restrict access to certain features or communities
User-Generated Content
Check-ins
Comments and replies
Photos or other media you upload (if enabled)
Reports you submit about users or content
Support Communications
Information you provide when contacting support, including messages and attachments
2.2 Information Collected Automatically
Location Information
With your permission, we may collect precise location information while you are using the App to show nearby venues, improve venue discovery and check-ins, and support location-based features. You can disable location access at any time in your device settings.
Usage and Activity Information
Feature usage and interactions (e.g., screens viewed, taps/clicks, timestamps)
Participation signals used to power ranking features (e.g., check-ins, comment activity, unique commenters, and recency)
Leaderboard and activity-based ranking results (including derived scores and ranking positions)
Device and Technical Information
Device type, operating system, app version, and language settings
IP address and approximate location derived from IP
Log data related to performance and security
Crash logs and diagnostics data
Push Notification Information
Push notification tokens and related delivery signals (where supported)
2.3 Information From Third Parties
If you sign in using a third-party identity provider (such as Apple), we receive information from that provider, which may include your name (if shared), email address, and a unique identifier used to authenticate you.3. How We Use Your Information
We use your information to:
Provide, operate, and maintain the Service
Create and manage accounts, including authentication and access control
Enable core features such as bar discovery, check-ins, comments, and leaderboards
Personalize content and present relevant venues and activity
Calculate and display activity-based rankings and leaderboards
Detect, prevent, investigate, and address fraud, abuse, harassment, and other harmful activity
Enforce our Terms of Service and policies
Communicate with you about the Service, including service updates and security notices
Deliver push notifications if you enable them
Monitor and improve performance, reliability, and user experience
Comply with applicable laws and protect the rights, safety, and property of Crank, our users, and others4. How We Share Your Information
Crank does not sell your personal information.
We may share information as follows:
4.1 With Other Users
The Service includes social features. Depending on how you use the Service, other users may be able to view:
Your username / display name and profile photo
Your check-ins, comments, and other content you post
Your activity associated with venues and leaderboards, as displayed within the app
You understand that content you share may be copied or captured by others (for example, through screenshots), and we cannot control what other users do with content once it is visible to them.
4.2 With Service Providers
We use third-party service providers to help us operate, support, and improve the Service. These providers process information on our behalf and are contractually required to protect it.
Service providers may include:
Firebase (Google) (authentication, database, storage, and related configured services)
Expo (app build, delivery, and related services you enable)
Apple and Google platform services (including authentication, app distribution, and device services when enabled)
Mapping services used to display maps in the app (including react-native-maps and underlying Apple Maps and/or Google Maps services depending on device/platform configuration)
Push notification services (including Apple Push Notification service (APNs) and, where applicable, Firebase Cloud Messaging (FCM))
Media and device feature services used to support camera and photo functionality (including expo-camera, expo-image-picker, expo-media-library, and react-native-vision-camera, as enabled)
4.3 For Legal Reasons and Business Transfers
We may share information if we believe it is necessary to:
Comply with applicable law, regulation, legal process, or governmental request
Protect the rights, property, and safety of Crank, our users, or others
Detect, prevent, or address security or technical issues
If Crank is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.5. Data Retention
We retain personal information for as long as necessary to provide the Service and for legitimate business purposes, including maintaining the Service, preventing abuse, resolving disputes, and complying with legal obligations. Retention periods vary depending on the type of information and how it is used.6. Account Deletion
You can delete your account at any time within the App. When you delete your account:
We delete or de-identify your profile and personal information within a reasonable period, unless retention is required for legal or safety reasons.
Some content you posted (such as comments in a thread) may remain visible to preserve community context, but it will be de-identified where feasible (for example, shown as “Deleted User”).
We may retain limited information in aggregated or de-identified form for analytics and historical reporting.7. Your Rights and Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, and to withdraw consent where applicable.
To exercise these rights, contact [email protected].
You can also control certain data collection through your device settings, including:
Location permissions
Push notification permissions8. U.S. State Privacy Rights
If you live in certain U.S. states (including California), you may have rights to:
Know what personal information we collect, use, and disclose
Request deletion of your personal information
Correct inaccurate personal information
Opt out of the “sale” or “sharing” of personal information as defined by applicable law
Not be discriminated against for exercising your rights
Crank does not sell personal information and does not share personal information for cross-context behavioral advertising unless we explicitly disclose that and provide any required opt-out mechanisms.
To exercise these rights, contact [email protected]. We may verify your identity before fulfilling certain requests.9. European Users
If you are in the European Economic Area or the United Kingdom, you may have rights including access, rectification, erasure, restriction, portability, and objection.
We process personal information under the following legal bases, as applicable:
Performance of a contract (to provide the Service)
Legitimate interests (security, integrity, and improvement of the Service)
Consent (for optional features such as precise location and certain notifications, where required)
To exercise these rights, contact [email protected].10. Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect your information. However, no security system is impenetrable, and we cannot guarantee the security of your information.11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, if changes are material, we may provide additional notice through the Service.13. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Website: crank.social
Email: [email protected]